Hackney Carriage and Private Hire Accessibility Policies

Closed 26 Nov 2018

Opened 1 Oct 2018

Results expected 11 Jan 2019

Feedback expected 25 Jan 2019


Bristol City Council has adopted newly implemented sections of the Equality Act 2010.

This means that in addition to our longstanding policy of requiring a 100% wheelchair accessible Hackney Carriage fleet, the council will now be responsible for maintaining a list of licensed Private Hire and Hackney Carriage vehicles which can carry wheelchair passengers.

This also means that licensed drivers of these vehicles will be required to assist passengers in wheelchairs, in a safe and comfortable manner.

This will give the council greater control in administering and enforcing legislation around wheelchair accessible vehicles in Bristol.

There will be a small number of cases where drivers may need to apply for exemptions from these duties. These policies are designed to undertake a process which will enable the council to assess these cases, and in exceptional circumstances, allow exemptions where necessary.

From 1st October to 26th November, the council is seeking views on the draft policies:


Draft Policy for Exemption Requests from carrying Passengers in Wheelchairs

Draft Policy for Exemption Requests from carrying Assistance Dogs

Further information on the requirements of the council and licensed drivers can be read here:


Why We Are Consulting

This consultation offers the opportunity to local residents and organisations to comment on the proposals and help shape the final design of the policies.

What Happens Next

Following the end of the consultation the results will be presented to the Chair and members of the Public Safety and Public Protection Committee.

We are aiming for PSP on 22/01/2019.


  • All Areas


  • Business
  • Community & Voluntary organisations


  • Traffic and transportation
  • Crime and community safety