Information, Advice and Guidance (IAG) Consultation- Draft Grant Funding Plan- 2019-2021

Closed 9 Aug 2018

Opened 28 Jun 2018

Results expected 30 Aug 2018

Feedback expected 30 Sep 2018


We are proposing changes to the funding model of Information advice and guidance services in Bristol to promote a more joined up way of working, make best use of resources and produce better outcomes for Bristol citizens. The IAG services serve large numbers of vulnerable citizens in the city and it’s important that we test any proposals with the market before we make changes.

Bristol City Council has grant funded a network of community information, advice and guidance (IAG) services since 2011-12, providing citizens with vital advice on benefits, employment and debt. During this time these services have seen many changes and more recently have come under increasing pressure to meet growing demand caused in part by austerity and welfare reform.

 At the same time reductions in local authority budgets have led to reduced funding to the IAG sector from Bristol City Council.

As a result of these twin pressures, during 2016/17 Bristol City Council held a series of conversations with local authority and voluntary sector IAG providers. The conversations recognised the pressures and challenges faced by the sector, and were based on national recommendations on good practice developed by the Low Commission ( The conversations concluded that the city needs to look for opportunities to move towards a more joined-up system in order to make best use of scarce resources and to improve outcomes for citizens.

We are now consulting on a draft grant funding plan which sets out how the council proposes to use its funding to support these goals.

We believe the grant funding plan will encourage changes to the way providers deliver IAG services from 2019, which will help to ensure that citizens get the right advice at the right time.

We recognise in this grant funding plan that there is a lot of existing experience, expertise and good practice within providers in the sector and that the sector is funded by a variety of sources, not just Bristol City Council. The aim of the Funding Plan is to support and build on this practice and to ensure it is shared and used consistently.

Why We Are Consulting

We are seeking your views on the draft grant funding plan, which will help us identify if we need to make changes to the plan before we launch a new grant to fund IAG activities during autumn 2018.

We would particularly like to hear from:

  • Organisations that deliver advice services;
  • Agencies which might signpost citizens to advice services or whose service users might benefit from advice services;
  • Equalities organisations;
  • Service users.

Your views are important as they can help shape future grants and services.

Please read the draft grant funding plan before answering the questions.

We will publish an anonymised summary of all responses when we have considered all feedback after the end of the consultation period.

If you have a disability or particular access needs, you can request alternative formats of this information by contacting or telephoning  0117 3521316 (please note - this phone line will be manned from Monday-Wednesday).


  • All Areas


  • Expert Stakeholders
  • Parents, carers and guardians
  • Equalities group(s)
  • Community & Voluntary organisations


  • Communication
  • Health services and facilities