'Help when you need it' for adults with support needs - a commissioning plan

Closed 1 May 2019

Opened 12 Mar 2019


‘Help when people need it’ services are short term support that people can access quickly to help them get back on their feet after a difficulty. The help that they get is intended to help people stay independent where they live and prevent them from needing longer term care and/or support. It might be help with accessing health care, maximise their finances, budget successfully or to access their community.

At the moment, Bristol City Council spends £6.1 million each year buying these services.

Why We Are Consulting

We are consulting on the draft commissioning plan which will form the basis for how Bristol City Council will buy the right type of ‘Help when people need it’ support in the future.

We want to buy the following services:

  • ‘Help when you need it’ for working age adults (people aged 18-64) with support needs
  • 'Help when you need it' for older people. This would support citizens who are in sheltered housing and aged 55 and older, and other citizens who live in the community and are not supported by the working age adults provision

We are holding the following open consultation events:

Help When You Need It - BCC Open Consultation 1

Bristol City Hall, Room 1P09 | College Green | BS1 5TR Bristol | United Kingdom

Thursday, 25 April 2019 from 14:30 to 15:30 (BST)

Help When You Need It - BCC Open Consultation 2

Bristol Community Links North | Lanercost Road | BS10 6HZ Avon | United Kingdom

Monday, 29 April 2019 from 10:30 to 11:30 (BST)

Help When You Need It - BCC Open Consultation 3

The Park Centre | Daventry Road | BS4 1DQ Bristol | United Kingdom

Tuesday, 30 April 2019 from 10:30 to 11:30 (BST)


  • All Areas


  • Expert Stakeholders
  • Equalities group(s)
  • Service Users


  • Older people's issues
  • Health & Wellbeing
  • Disability
  • Health services and facilities
  • Mental health